Refund policy
Returns — No drama. Just return it.
We want you to like what you get. If you don’t, no worries — here’s how returns work at LØ+HO:
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1. You’ve got 14 days
You’ve got 14 calendar days from delivery to return your order.
It must be unused, in perfect condition, and in its original packaging.
→ We’ll refund you through the same payment method.
→ Return shipping is on you, unless we messed up.
→ We recommend a tracked service — just to be safe.
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2. Can’t return these
We don’t accept returns on:
• Custom or personalized items
• Fragrances & cosmetics (for hygiene reasons)
• Opened, used, or unsealed items
• Underwear, swimwear, hats, gloves & similar
These rules follow EU consumer laws (Article 103).
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3. If something’s wrong
Got the wrong item or something arrived damaged?
→ Email us at info@loftinsoho.com
→ Include a photo and your order number
→ We’ll sort it: replacement, refund or store credit — shipping on us
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4. Prefer credit?
You can choose a store credit instead of a refund.
Valid for 12 months — use it whenever.
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5. How to return
1. Email us at info@loftinsoho.com
2. Tell us your order number and reason for return
3. We’ll reply with instructions
4. Once we get the item and check it, we’ll process your return in max 7 business days
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Need help?
Write to us at info@loftinsoho.com
We’re not robots. We’ll get back to you.
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Company info
LØ+HO
info@loftinsoho.com
